SUPPORT CENTER
Accounts & Billing
SolarGrade is billed with a Software as a Service (SaaS) structure. Subscriptions are typically billed monthly, but there is an annual option as well. The subscription pricing is based on value-add pricing.
There are three subscription levels: pro, business, enterprise, and enterprise unlimited. More information about subscription and pricing details can be found on the SolarGrade pricing page.
There are two account types on SolarGrade:
- Registered
- Non-registered
Accounts can be independently registered or invited to a company or team space. Users can be invited to multiple spaces, allowing them to segment their work between different teams and companies.
For example:
John is a 3rd party inspector working for both Company A and Company B and has access to both their spaces.
Paul is a director and has access to both Company A’s EPC and O&M spaces.
Please note: this function is only permitted by the account owner
- Log in to SolarGrade
- Select your avatar or name in the top right corner
- In the dropdown menu, select the "Change Account" button
- Find the tile for the account you wish to customize
- Click the three vertical dots in the top right corner of your account tile
- Select "Edit Company Account"
- Upload your company logo and rename the company account
- Then click SAVE
SolarGrade supports several languages. This includes English, German, Spanish, Portuguese, Italian, and French. To choose your account, please follow the following directions.
- Log in to SolarGrade
- Click your account avatar in the top right corner
- Select "Manage Your Account"
- Select "Edit Profile"
- Use the dropdown menu for language to choose your preferred language
- Select SAVE
Please note: this function is only permitted by the current account owner
- Log in to SolarGrade
- Select your avatar or name in the top right corner
- In the dropdown menu, select the "Change Account" button
- Find the tile for the account you wish to customize
- Click the three vertical dots in the top right corner of your account tile
- Select "Change Owner"
- Find the user you want to transfer the account to
- Use the dropdown menu for company role to select Owner
- They will then receive an email invitation to accept the invitation to be account owner