Exporting the Support File from your mobile app allows our developers to investigate what has happened in a more detailed manner. Please send all files to solargrade@heliovolta.com.

If you have not already spoken with a SolarGrade support member, we will reach out.

Here is how to export the support file:

• On the mobile app, select the icon with 3 horizontal lines to open the SolarGrade menu.
• Select the item called Local Database next to the pie chart icon.
• Tap the button to “Export Support file” at the bottom of the screen.
• Please then email this file to solargrade.@heliovolta.com.