SolarGrade Knowledge Base
Looking for support? We’re here to help.
Exporting Support File
Exporting the Support File from your mobile app allows our developers to investigate what has happened in a more detailed manner. Please send all files to email@example.com.
If you have not already spoken with a SolarGrade support member, we will reach out.
Here is how to export the support file:
- On the mobile app, select the icon with 3 horizontal lines to open the SolarGrade menu.
- Select the item called Local Database next to the pie chart icon.
- Tap the button to “Export Support file” at the bottom of the screen.
- Please then email this file to solargrade.@heliovolta.com.