SolarGrade Knowledge Base

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Exporting Support File

Exporting the Support File from your mobile app allows our developers to investigate what has happened in a more detailed manner. Please send all files to

If you have not already spoken with a SolarGrade support member, we will reach out.

Here is how to export the support file:

  • On the mobile app, select the icon with 3 horizontal lines to open the SolarGrade menu.
  • Select the item called Local Database next to the pie chart icon.
  • Tap the button to “Export Support file” at the bottom of the screen.
  • Please then email this file to